Factory Auto Glass
If you live in the Jacksonville, Florida area, and are looking for the auto glass company that gets recommended more often than any other, the only place you need to call is Factory Auto Glass at (904) 725-4004.
Since we have five vehicles, we are able to offer one day turnaround time making the entire process seamless and efficient. What makes us different from other auto glass repair companies in the Jacksonville, Florida area, is that whenever we send out our mobile windshield repair service, we send a two man crew. Even though this isn’t the cheapest way of doing things, it certainly provides a much higher quality job.
Our 35 years of being in business shows that we believe in excellent customer service, and that amount of experience is very hard to find.
The glass that we use for car window replacement is always factory glass, so you know it will definitely fit the vehicle, and since we are NGA certified, you can feel confident that the whole experience will be easy and hassle free.
We were on our way to a cruise when something hit our windshield and busted it. It was a major bust that was not fixable and it had to be replaced. We were running into a problem finding somebody to fix it cause it happened around 3:30 and everywhere closed at 5. And we had to leave early the next morning to make our cruise. Our insurance wanted us to use Safelite but they couldn’t fix it until Tuesday after we were back home in NC. It was not safe to drive a 10 hour drive with 2 kids and a busted windshield the magnitude that it was busted. These guys were amazing!! They come to our hotel at 7:30 that morning and fixed it!! They definitely went above and beyond to fix it for us and for us to still make our cruise!! They were absolutely a life saver for us!!! Very knowledgeable and professional!! Thank you guys for everything!! For taking care of us when nobody else would!!
John and Mike came over to the house on time and proceeded to replace the windshield in my driveway. They both were very friendly and before I knew it they had finished the job. I am very particular about the car and insisted on an OEM windshield and wanted to make sure with the electronics in the windshield there would be no issues. They exceeded my expectations and made the whole process very smooth! I would highly recommend them!
Initially my insurance comapny sent me to their preferred provider. I was not impressed with their scheduling and or price. I called Factory Auto glass and the scheduling was within the next day and the estimated price was 70% of the other provider. The two man team agreed to meet me and drive me to my business about 1 mile away. By the time I was dropped off at work, I was called back within 15 minutes stating that everything was completed. The was a price difference betwen the estimate provided t teh actual cost and the company honored the estimate. True class. If you are looking for an example of service excellence from first call to the handshake at the end. This is it. I will not hesitate to provide referrals to friends/relatives if the need arises.
My entire rear window was shattered. I needed to get it replaced quickly. I called three places. One place quoted me $583.63 and I would have had to take my car to their shop. The other place was two weeks out before they could see me. I called Factory Glass because there were other good reviews. Justin came to my home the same day that I called. My out the door price was $313.51 (huge savings!!). Justin was prompt and professional. I was back on the road in a little more than an hour. As long as the work is as good as the service I should be in great shape. I would highly recommend this company. Excellent price, excellent service!!
I contacted first the windshield company with the T.V. ads and cool jingle, however, their schedule to replace my windshield was well over a week. When you have a smashed windshield, you need a windshield, not a cool jingle. I called Factory Auto Glass and a technician was sent within the hour. I had the windshield replaced within one hour after their arrival. I'm very satisfied with Factory Auto Glass for their service and schedule. Pay if you want for the T.V. ads and jingle but if you need a windshield professionally installed now, call Factory Auto Glass.